Calgary IT Helpdesk Services

Calgary IT Helpdesk Services

Resolve IT issues in minutes, so your can your team can get back to work faster.
IT Helpdesk Support Calgary

Is Your Office Drowning in Support Tickets?

Supercharge issue resolution with a certified team that supports 250+ clients.

Why choose Nexix for IT helpdesk services?

  • Resolve issues at lightning speed with a team that’s always on standby and committed to responding rapidly.
  • Don’t let critical issues linger. Address critical issues in 4 hours and medium priority issues within 1 business day guaranteed.
  • Pay only for the services you want with flexible contracts, no long-term commitments and scalable services.
  • Eliminate user frustration with personable customer service from a qualified team.
  • Enjoy dependable support from remote helpdesk services that support 400+ end users.

Request a Quote for our IT Helpdesk Services

Our Partners

Minimize Downtime With Our Managed Helpdesk

Remote Helpdesk

Cloud and Network Support

Cybersecurity Support

Hardware and Software Support

Issue Escalation

Get the Support You Need When You Need It

Rest easy and let go of your IT concerns by entrusting them to our remote helpdesk, available to support you whenever, wherever you need it.

Get peace of mind with 24/7 system monitoring and resolve issues before they impact your productivity.

Start resolving critical issues in 15 minutes or less - guaranteed - and get the service you expect every time.

Ensure Connectivity, Collaboration

Ensuring that your team has uninterrupted access to cloud resources and a robust network is key to maintaining productivity.

We're here to transform your experience with proactive cloud and network support, leaving behind the reactive approaches of the past.

Receive holistic assistance from a dedicated cloud helpdesk that supports your cloud environments.

Don’t Let Threats Become Incidents

Securing your digital space is crucial, and there’s no room for half measures. What if your helpdesk did more than just solve routine IT issues, and instead, played a crucial role in safeguarding against cyber threats?

Picture a support ticket system that proactively scans for and flags potential cyber risks, allowing for swift threat neutralization.

This isn’t just about fixing problems—it’s about preventing them before they start.

End-to-End Support for Your Systems

Dealing with hardware and software issues can be a major distraction when you're trying to grow your business. Luckily, you don’t have to.

Trust IT helpdesk services in Calgary that bring the same level of expertise and efficiency as an in-house IT department, without the significant cost.

Say goodbye to technical distractions, maintain a nimble system, and concentrate on excelling in your business.

Resolve Tough Issues Seamlessly

When a particularly tricky issue arises, you need assurance that it will be handled swiftly and expertly. That's exactly what our Issue escalation process is designed for.

We don't just stop at first-level support; our team is prepared to take on challenges of any complexity. If an issue proves to be more intricate, it's seamlessly escalated to advanced support professionals who have the specialized knowledge to resolve it.

Rest assured, we're committed to providing rapid and effective solutions, ensuring minimal disruption to your operations.


What Our Clients Have to Say


IT Helpdesk Support in Calgary

525 11 Ave SW #302
Calgary, AB T2R 0C9, Canada

Request a Quote: (403) 313-2949

Our Clients

Trusted By


Boost Productivity With Outsourced Helpdesk Support in Calgary

17+ Years
Providing outsourced IT help desk
End-users supported every day
15 Minute
Guaranteed response for critical issues

Add an Affordable IT Helpdesk

Enjoy enterprise-level helpdesk support at an SMB-friendly cost.

One-Stop Managed IT Helpdesk Services

Calgary IT Helpdesk Services

Peace of Mind With 24/7 System Monitoring

Any interruption due to IT issues can bring everything to a standstill, and that’s simply not an option.

Ensure seamless operations with our IT helpdesk services. We’re here not just to fix problems, but to proactively eliminate them. This way, nothing gets in the way of your productivity and flow.

With a 15-minute guaranteed response for critical service requests and 1 business day for medium-priority issues, we address issues before they impact your business.

Before You Can Say, “We Have a Problem…”

Where other IT helpdesk support services struggle to meet SLA minimums, we beat your expectations every time.

With over 17 years in the industry and a 15-minute response time–guaranteed–we’re redefining IT helpdesk services in Calgary. Whether you need to support three users or three hundred, we are the team for you.

Stop incidents and issues snowballing into downtime for your business. Our helpdesk responds to critical issues in 4 hours or less–guaranteed.

Get peace of mind with a security-centric approach. We prioritize cybersecurity, ensuring your data is secure at all times.

IT Helpdesk in Calgary
IT Helpdesk Support in Calgary

Take Control of Your Budget

Stop paying for bundled services that burn through your budget but don’t deliver value. Enjoy unmatched flexibility with flexible, short-term contracts when you work with us.

It’s this simple–you decide what level of outsourced IT help desk services you want, you decide how long you want them for.

You will pay only for the services you need, never for ones you don’t. It’s why most of our clients continue with us year after year, and why we have a greater than 95% client retention.

IT Helpdesk Services FAQ

Can Your IT Helpdesk Support Remote Workers?

Nexix specializes in providing robust support for remote and hybrid work environments.

Our tools and technologies enable us to troubleshoot issues remotely, ensuring that your team, regardless of location, receives timely and effective IT support.

Our team supports remote employees, vendors, and customers, ensuring a seamless experience wherever you are.

Is Our Business Too Small For an IT Helpdesk?

No business is too small for IT support. In fact, SMBs often benefit the most from our services, as we provide the expertise and tools that might not be accessible in-house.

Our IT helpdesk ensures that your technology is always running smoothly, helping you to avoid costly downtime and increase efficiency.

How Does Your IT Helpdesk Service Stand Out Compared to Others?

With over 17 years of experience serving Calgary's small and mid-sized businesses, our IT helpdesk service stands out for our:

  • Rapid response times
  • Expert team of certified professionals
  • Commitment to delivering proactive and comprehensive IT solutions

We're not just a service provider; we're your technology partner, dedicated to helping your business thrive.

How Cost-Effective Are Your IT Helpdesk Services For a Small Business?

Our IT helpdesk services provide a cost-effective solution for small businesses, ensuring you have access to expert IT support without the need for a large in-house team.

We offer a variety of plans tailored to fit your budget and business requirements, ultimately saving you money on IT costs while optimizing your operations.

Our proactive approach also helps prevent issues before they occur, reducing potential downtime and associated costs.

How Do You Ensure The Quality of Your IT Helpdesk Services?

We maintain high standards of quality by employing certified IT professionals and continually investing in their training and development.

We also use the latest tools and technologies to provide efficient and effective support.

Customer feedback is invaluable to us, and we regularly review our services to ensure we are meeting your expectations.

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